Reasons why brands choose Oxon vs. Zendesk
Old ticketing systems, isolated data sources and misunderstanding communication are a thing of the past.
We believe there’s a better way to create a great experience for customers and teams by talking and solving problems in proven ways.
Conversations beat tickets, every time.
Great relationships don’t start with the number or task that needs to be accomplished, which promotes a mindset-based ticketing system.
It is a system that directs the customer to the center, not to the incident.
We do this by organizing all customer interactions in channels into a single chat history.
And then, agents can easily see the relationship with each client and thus make more meaningful and engaging conversations with them.
True omnichannel means personalization at scale
Whatever your business is Business-to-business or Business-to-consumer, it means you are in people’s business and all people want is to feel understood and valued.
To prevent agents from having to constantly switch between different screens, tabs, and channels, Oxon offers a solution to this problem by removing channel silos.
Oxon combines everything into one so customers don’t have to repeat themselves and agents can save time.
Best-in-class usability and implementation
We always try to make our platform as intuitive as possible so agents and administrators can focus on the client rather than the software.
Check out our own users reviews and find out why we are the best alternative to Zendesk!
24/7 Customer support
We can firmly say our customers are more than partners – they are our friends.
Advanced routing capabilities
Customers crave real-time engagement with their favorite brands.
Oxon’s smart routing gives teams the opportunity to grow while maintaining a personal, human touch when interacting with customers.
Tasks can automated manual faster than a human can do, so your team can focus on customer service.
We offer Virtual assistants that are perfect for reducing time costs.
Instead of you, they can search images, format it as required and preview before making them public.
Your Virtual assistant can manage the publishing schedule so that the posts can be published regularly.