Stisnjeni SpeedTest domače strani
Omni-channel customer support
Klici, SMS, e-pošta, socialna omrežja, spletni klepet
Telemarketing and sales campaigns
Samodejni klicalnik, SMS in e-pošta, osebna množična sporočila, klicne ankete
Employees management & workflow analytics
Baza znanja, zgodovinska poročila, nadzorne plošče v realnem času, sledenje prodaji
Struktura oksona
Obstajajo 3. splošne ravni v sistemu Oxon: nadzornik, voditelji ekip in ekipe . Glede na te ravni smo oblikovali 2. različna programska oprema: programska oprema za vodje / vodje skupin in programska oprema za delavce / agente .
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports and analytics figures are available for Supervisor.
Teamleader
The teamleader has almost the same facilities, he/she works with reports, dashboards and analytics as well but with restricted access privilege. The teamleader manage teams.
Team
The team is consist of agents, who works directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for teamleaders and supervisor in the real-time.
Programska oprema za agenta:
Agent
Communicates with customers through all communication channels
Easy to use interface
All channels in one window
Customer information & historical timeline
Programska oprema za teamleader:
Teamleader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
Analyses agents performance
Sees customers problems & satisfaction levels
Vse v enem
Platforma OXON je ustvarjena za interakcijo s strankami telefon, spletni klepet, e-pošta, socialna omrežja povezani na enem mestu.
To je čudovito preprost sistem za sledenje, določanje prednostnih nalog in reševanje Pomoč strankam vstopnice.
HRM in CRM
Oxon ni le klasični center za podporo. To je tudi kup močnih orodij za upravljanje poteka dela in upravljanje odnosov s strankami . Z Oxonom lahko zbirate in obdelujete podatke za analitična poročila, spremljate aktivnost in uspešnost zaposlenih ter še marsikaj drugega. Nauči se več
Chat-Bot
Želite dati takoj odgovoriti na preprosta vprašanja vaših strank? Nehajte nalagati agentov s tem delom, ker chatbot lahko to stori . Na podlagi nevronskih mrež smo ustvarili klepetalnico, ki lahko prepozna govor / besedila in nudi odgovore na široko paleto vprašanj. Poleg tega ustvarjena tehnologija omogoča, da se tega naučite več, prilagajanje chatbota vašim potrebam v panogi.
Zaenkrat je končni chatbot na voljo za e-pošto, spletne klepete in klepete v družabnih omrežjih. Klicanje chatbota bo kmalu predstavljeno.
Brez zgodb, samo dejstva
Zmanjšajte
31
%
operativnih stroškov
Izboljšati
23
%
pri razrešitvi klica
Zmanjšanje
13
%
v času obdelave klica
Dokazano v
57
podjetja
Kaj boste dobili z Oxonom?
Average Rating 4.9/5
Choose your Oxon
If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
Free
$
0
/m
-
Try all the functions of our system for free right now
Business
$
39
/m
-
General calls functions
-
Customer service & support
-
Sales, marketing & data collection
-
Productivity tools
Business plus
$
49
/m
-
+ Ticketing system, emails/SMS
-
+ Customer experience management
-
+ Support service
-
+ API integrations with CRM
Enterprise
$
69
/m
-
+ Web-chat
-
+ Social: Facebook
-
+ NPS
-
+ Phone support
-
+ Mass email and SMS
Would you like to see the entire list of features? Learn more
OXON is a set of all classic customers support tools in one place. We can handle all information in it.
Evelina Griciūtė
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more.
Ivan Berezovsky
OXON has lots of parameters that can be modified in accordance with our employee needs.
Věra Nedomová
This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored.
Julie Buck
The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market.
Anya Maksymenko
It have all I need for business. I can see and make decisions on customers who refused to buy product from me.
Mantas Liubertas
Frequently Asked Questions
It’s our pleasure to answer any questions you have
How to start to work with Oxon?
Nothing could be easier. In less than an hour we will prepare a system for you, create users and configure it for your needs. We have prepared convenient and informative tutorials so that you can easily and quickly start working with Oxon and immediately appreciate its effective tools.
What size business Oxon system is intended for?
The system is absolutely expandable and adaptive for different size enterprises: from projects with 3 members to corporations with 3000 employees.
Can Oxon be personalised for my business?
Yes! Unlike other software solutions in this area, we offer a unique opportunity to personalize and adjust the system, focusing on your needs.
Do I need download and set up any software?
No, everything you need is browser and internet connection and all the Oxon powerful tools are accessible for you.
Is it possible to integrate data from another system?
Yes, we can easily integrate your data or existing system to Oxon, so you don't need to worry about your business system integrity.
Are international calls enabled?
Yes.
Is a support included?
Yes, sure. We offer termless support: as you need any help we will be nearby.
How is Oxon priced?
Buying Oxon you are buying a subscription with monthly charging for each user. There are three main options for now: business, business and enterprise. A price will depend on the chosen package of features and number of users. You can find a full packages' description here.
