Stay home
Stay home!
Be safe and set up contact center right in your home
With OXON is easy to stay both safe and effective
Companies are having great difficulties to adapt to health care recommendations and contribute to the fight with COVID-19. But our clients can spare one concern. Their communication with customers and partners does not have to be restricted. Our software was made to maintain relationships that are not tied to office desks.
Meet in OXON at 8 a.m. just like you used to
No shock will be felt moving the entire contact center at the homes of your employees. Our cloud-based solution enables customer service teams to effectively work from any part of the world. Agent and team leader desktops are identical, no matter if people log in from the work computer, tablet, or smartphone.
With cloud based contact center software all your customer support stuff can effectively operate from different locations at the same time.
Other’s firms’ experience shows no change in KPIs and productivity working home. In some cases workers were even more productive.
Multifunctional support-center in your browser
All communication channels are available video any browser even video calls or chatbot
The best part? Everything is finally collected in one place and your contact center specialists can multitask as effectively as ever.
How to…?
How to connect to OXON desktop?
You can use OXON from home through a browser, entering your_company_name.oxontech.com and logging in.
Agents
Agents are free to create their workplace anywhere. They can connect from a personal computers and
Communicate with customers
Communicate with customers via voice and video calls, emails, social media, and chats
Manage data
Manage client’s data from every channel in the one place - history meniu
Get client's info
Get all the information about the client during the call or chat
Track performance
See performance metrics and check how their colleagues are doing from distant home offices
Managers
Do not have to see all their employees in front of the. All they need is to connect to their account in order to
Check dashboard
See all the real-time communication statistics
Have reports
Get many different reports about campaigns, teams or agents
Control agents
Keep an eye on their teams: see at what time agents have connected, their current status and activities, and how the team is meeting KPI standards
Fix everything
React to any service delay after getting notifications
We want your customer service teams and their families to stay safe and therefore offer a 50% discount for all businesses in quarantine zones
We recommend your clients to change their entire contact center system from office workers to home agents in areas having coronavirus cases. It’s time to protect your employees from possible risks and contribute to global actions stoping the virus from spreading.
Companies can leave customer support specialists safely at home, connected to their personal computers and headphones. We assure you that customer support or marketing will not feel any change.
With wishes of good health, OXON team
