SMS

SMS

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sms
Net Promoter Score
With NPS you can send an automatic message after an outbound call to rate customer’s satisfaction. It contains one question asking how likely the client is to recommend the brand to others.
Mass messages
Thousands of messages with just one click. Reach all your customers from the selected database at once. Easy way to send alerts, reminders or promotions.

Why is NPS important?

NPS is a great and simple way to track your customers’ loyalty and classify them into three categories. If the business adapts it as the main measure of customer satisfaction it can drive the company’s growth by pointing strengths and weaknesses.

Wave

Send thousands of personalized SMS

The best marketing messages are the ones that are personal. But it can be difficult to think about every customer and write them a separate SMS. That’s why OXON created a tool that enables you to easily adapt SMS to as many groups as you want and send it all at once.

Statistics

Marketing SMS are opened more than emails: 90% open rate and 25% response rate 90%
90%
SMS improves overall customer experience +76% NPS 76%
76%
SMS lowers costs -67% for being cheaper than phone call 67%
67%

Wave

Full list of SMS Service features

Call end reasons with automatic actions
Automatic SMS after a call to rate customer satisfaction
Auto-notifications via SMS
Mass email and mass SMS sending to selected contact databases
Individual email/sms writing on demand or after call