Net Promoter Score
With NPS you can send an automatic message after an outbound call to rate the customer’s satisfaction. It contains one question asking how likely the client is to recommend the brand to others.
Thousands of messages with just one click. Reach all your customers from the selected database at once. Easy way to send alerts, reminders or promotions.
Why is NPS important?
NPS is a great and simple way to track your customers’ loyalty and classify them into three categories. If the business adapts it as the main measure of customer satisfaction, it can drive the company’s growth by pointing out strengths and weaknesses.
Send thousands of personalized SMS
The best marketing messages are the ones that are personal, but it can be difficult to think about every customer and write them a separate SMS. That’s why OXON created a tool that enables you to easily adapt SMS to as many groups as you want and send it to all at once.
Marketing SMS are opened more than emails: 90% open rate and 25% response rate 90%
SMS improves overall customer experience +76% NPS 76%
SMS lowers costs -67% by being cheaper than phone call 67%