Pricing

Package Features
BUSINESS
€39,00

per user / per month

BUSINESS PLUS
€49,00

per user / per month

ENTERPRISE
€69,00

per user / per month

GENERAL CALLS FUNCTIONS
Calls are made or received via internet browser using WEBRTC technology
Detailed customer identification
A centralized database that connects all communication channels and customer information in Oxon Timeline
Call recording
Call end reasons with automatic actions (send automatic email/sms, create a new ticket, move a contact to another database, block a customer’s number)
Blended Multi-channel Communications
Creation of callback or meeting
Collaboration between agents for managing situations and solving customer problems
Advanced call control features
Multifunction call forwarding (second line, blind call forwarding, forwarding to favourite contacts)
Customer tag system
Call Dispositions and Notes
Professional tools for CATI surveys
Automatic client recognition from client CRM or back-end systems
Visual call scripts builder
NPS – “net promoter score”. Automatic SMS after a call to rate customer satisfaction
INBOUND CALLS FOR CUSTOMER SERVICE & SUPPORT
Queues configuration. Calling strategies, actions configuration if nobody answered a call, work scheduler, automatic actions according to the situation
IVR – interactive voice recognition
Queue Voicemail
Proactive Notifications
Calls and data distribution according to the call topic
Live SLA monitoring and auto-notifications via SMS or email
Case Management & Agent Collaboration
OUTBOUND CALLS FOR SALES, MARKETING & DATA COLLECTION
Manual, Semi-automatic, Automatic and contact list dialing modes
Predictive Dialer
Outbound Call Regulation Compliance
Revenue and commissions management tools for whole campaign and by agent
Prioritise calling lists & leads real time
Duplicate detection
TICKETING SYSTEM, EMAILS/SMS
Automatic email conversion to ticket
Ticket queue management
Ticket groups for mass queries
Ticket merge
Internal notes
E-mail/Ticketing templates with dynamic fields
Ticketing tags
Ticketing custom fields
Customer interaction history
Call from ticket
First and second line ticketing support
Automatic client satisfaction survey after ticket is closed
Mass email and mass SMS sending to selected contact databases
Individual email/sms writing on demand or after call
WEB-CHAT
Real time conversation with customers via webchat widget
Chat queue
Full chat widget customization
Customizable greetings
Multiple brandings
File transfer between agent and customer
“Offline” or missed chat transformation to ticket
Chat transfer between agents
Call from chat
Satisfaction evaluation
SOCIAL: FACEBOOK
Real time conversation with customers via Facebook Messenger
Facebook chat history
Customer interaction history
Integration with unlimited Facebook pages
File transfer between agent and customer
Customizable greetings, offwork messages
PRODUCTIVITY TOOLS
Real-time dashboards for all channels
Real-time agent and call monitoring and their performance evalution by team leader
Extensive historical reports of omni-channel
Favorite reports
Reports scheduler
Export to excel and csv
Web-based administrator
Home-based and Remote Agents
Contact history Timeline
Agent work time log. Away, cofe break log
Flex Hours | Easily Add Temporary Agents When Needed
Data tables, graphs and charts
Automatic contact list separation
Agent callendar all tasks, meetings, callbacks. Monitor by team leader
Custom fields (customer, company, ticket)
API integrations with CRM and other back-end systems
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Customizable evaluation forms
Complete Omni-channel satisfaction surveys
Full Customer Interaction on different channels
Campaign’s service level tracking
SUPPORT SERVICE
Phone support
E-mail support
Dedicated account manager
Onboarding coach (additional fees)
CONTACT NOW CONTACT NOW CONTACT NOW

Mass Email sending – €0.0006 EUR / per email

SMS pricing, per country can be found in our spreadsheet – download here.

VOIP pricing, per country can be found in our spreadsheet – download here.

Work with us

Send us a message and we will give you a call back! Arrange a demo review, or ask any questions that come to mind!