Pricing

Package Features
INBOUND CALLS FOR CUSTOMER SERVICE & SUPPORT
Inbound campaigns setup with objectives, call ending reasons, tickets, callbacks and more.
Centralized database merging all communication channels and customer information in one window
Enhanced Caller ID
IVR - interactive voice recognition
Free Call Recording
Skill-based & Data-driven Routing Using Full Context
Virtual Hold & Prioritized Call-Backs
Individual and Group Voicemail
Advanced call control features
Single Customer View Console
Case Management & Agent Collaboration
Multi-Option Transferring
Reporting, Analytics, and Business Intelligence
Multichannel ACD for Voice, Email, Chat, & Social
Email ticketing / Auto-acknowledgement templates
Automatic email and SMS template sending after the call
Proactive Notifications
Voice of the customer (VOC) - automatic calls after call to rate customers experience.
NPS - net promoter score. Automatic SMS after a call to rate customer satisfaction.
OUTBOUND CALLS FOR SALES, MARKETING & DATA COLLECTION
Outbound campaigns setup with objectives, call ending reasons, tickets, callbacks and more.
Manual, Semi-automatic, Automatic and contact list dialing modes
Predictive Dialer
2 different interface options for B2C and B2B sales management
Visual call scripts builder
Call Recording with instant retrieval
Automatic SMS after a call to rate customer satisfaction
Virtual agent broadcasting for high volume contact
Custom integrations with CRM systems
Mini CRM
Call Dispositions and Notes
Click-to-Queue (Advanced list management)
Live Dashboards: INBOUND and OUTBOUND
Time-Zone Protection
Outbound Call Regulation Compliance
Prioritise calling lists & leads real time
Blended Multi-channel Communications
Outbound IVR & SMS/e-mail for call quality monitoring
Revenue and commissions management tools for whole campaign and by agent
Automated duplicate detection
Proactive survey management tool for telemarketing surveys
Voice of the customer (VOC) - automatic calls after call to rate customers experience.
NPS - net promoter score. Automatic SMS after a call to rate customer satisfaction.
PRODUCTIVITY TOOLS
Real-time agent and call monitoring and their performance evalution by team leader
Agent Scripting
Web-based administrator
Home-based and Remote Agents
Comprehensive Contact History and analytics
Whisper and Barge-In
Agent Collaboration - Call, Tickets transfers
Real-time dashboards for all channels
Agent work time log. Away, cofe break log.
Business Rules: Automations & Triggers
Flex Hours | Easily Add Temporary Agents When Needed: Unlimited agents
Data tables, graphs and charts
Automatic contact list separation
Agent callendar all tasks, meetings, callbacks. Monitoring by admin.
Custom fields about customer information and database manipuliation
API for integration with clients CRM
WORKFORCE MANAGEMENT & OPTIMIZATION
Extensive historical reports over 200 different reports: Extended reporting on agents, groups, campaigns, products, contact lists performance, activity and call endings
Customizable reporting & analyticson specific needs
Favorite and custom reports
Export to excel and csv.
Agent training and skill test campaigns.
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording and storage
Customizable evaluation forms
Complete Omni-channel Survey
Net Promoter Score Survey (NPS)
Full Customer Interaction on different channels
Speech and Text Analytics
Campaign's service level tracking
Notifications if que needs more agents to meet Service Level
Audio Playback and Music-on-Hold
EMAIL
Customer interaction history.
Mass email and mass SMS sending to selected contact databases
Ticket queue management
E-mail templates
Mails routing - Filtering messages based on the subject or content and forwarding them to the appropriate queue.
Outgoing e-mails configuration, E-mail forwarding
Email history reports, dashboard
Automatic client satisfaction survey after ticket is closed.
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
FTC/TSR compliant
TCPA compliant
FDCPA compliant
DNC compliant
Ofcom Compliant
PCI-DSS Level 1 Compliant Solutions
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
DPA Compliance
SUPPORT SERVICE
Phone support
E-mail support
Dedicated account manager
Onboarding coach (additional fees)
WEB-CHAT
Priority based chat que.
Customer interaction history. View what your customer did in the past.
Setting a position of chat widget
Customizable greetings
SOCIAL: FACEBOOK & TWITTER
Customer interaction history.
Integrations with Facebook and Twitter accounts.
Communication history in one window
Social history reports, dashboard
BUSINESS
€39,00

per user / per month

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BUSINESS PLUS
€49,00

per user / per month

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ENTERPRISE
€69,00

per user / per month

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Mass Email sending – €0.0006 EUR / per email

SMS pricing, per country can be found in our spreadsheet – download here.

VOIP pricing, per country can be found in our spreadsheet – download here.

Work with us

Send us a message and we will give you a call back! Arrange a demo review, or ask any questions that come to mind!