Pricing-old
Choose your Oxon
If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
Free
$
0
/m
-
Try all the functions of our system for free right now
Business
$
39
/m
-
General calls functions
-
Customer service & support
-
Sales, marketing & data collection
-
Productivity tools
Business plus
$
49
/m
-
+ Ticketing system, emails/SMS
-
+ Customer experience management
-
+ Support service
-
+ API integrations with CRM
Enterprise
$
69
/m
-
+ Web-chat + chatbot (beta)
-
+ Video calls
-
+ Social: Facebook
-
+ NPS
-
+ Mass email and SMS
-
+ Phone support
| GENERAL CALLS FUNCTIONS | Business39 €
/monthly per user |
Business+49 €
/ monthly per user |
Enterprise69 €
/ monthly per user |
|---|---|---|---|
| Calls are made or received via internet browser using WEBRTC technology | |||
| Detailed customer identification | |||
| A centralized database that connects all communication channels and customer information in Oxon Timeline | |||
| Call recording | |||
| Call end reasons with automatic actions (send automatic email/sms, create a new ticket, move a contact to another database, block a customer’s number) | |||
| Blended Multi-channel Communications | |||
| Creation of callback or meeting | |||
| Collaboration between agents for managing situations and solving customer problems | |||
| Advanced call control features | |||
| Multifunction call forwarding (second line, blind call forwarding, forwarding to favourite contacts) | |||
| Customer tag system | |||
| Call Dispositions and Notes | |||
| Professional tools for CATI> surveys | |||
| Automatic client recognition from client CRM or back-end systems | |||
| Visual call scripts builder | |||
| NPS – “net promoter score”. Automatic SMS after a call to rate customer satisfaction | |||
| INBOUND CALLS FOR CUSTOMER SERVICE & SUPPORT | |||
| Queues configuration. Calling strategies, actions configuration if nobody answered a call, work scheduler, automatic actions according to the situation | |||
| IVR – interactive voice recognition | |||
| Queue Voicemail | |||
| Proactive Notifications | |||
| Calls and data distribution according to the call topic | |||
| Live SLA monitoring and auto-notifications via SMS or email | |||
| Case Management & Agent Collaboration | |||
| OUTBOUND CALLS FOR SALES, MARKETING & DATA COLLECTION | |||
| Manual, Semi-automatic, Automatic and contact list dialing modes | |||
| Predictive Dialer | |||
| Outbound Call Regulation Compliance | |||
| Revenue and commissions management tools for whole campaign and by agent | |||
| Prioritise calling lists & leads real time | |||
| Duplicate detection | |||
| TICKETING SYSTEM, EMAILS/SMS | |||
| Automatic email conversion to ticket | |||
| Ticket queue management | |||
| Ticket groups for mass queries | |||
| Ticket merge | |||
| Internal notes | |||
| E-mail/Ticketing templates with dynamic fields | |||
| Ticketing tags | |||
| Ticketing custom fields | |||
| Customer interaction history | |||
| Call from ticket | |||
| First and second line ticketing support | |||
| Automatic client satisfaction survey after ticket is closed | |||
| Mass email and mass SMS sending to selected contact databases | |||
| Individual email/sms writing on demand or after call | |||
| WEB-CHAT | |||
| Real time conversation with customers via webchat widget | |||
| Chat queue | |||
| Full chat widget customization | |||
| Customizable greetings | |||
| Multiple brandings | |||
| File transfer between agent and customer | |||
| “Offline” or missed chat transformation to ticket | |||
| Chat transfer between agents | |||
| Call from chat | |||
| Satisfaction evaluation | |||
| SOCIAL: FACEBOOK | |||
| Real time conversation with customers via Facebook Messenger | |||
| Facebook chat history | |||
| Customer interaction history | |||
| Integration with unlimited Facebook pages | |||
| File transfer between agent and customer | |||
| Customizable greetings, offwork messages | |||
| PRODUCTIVITY TOOLS | |||
| Real-time dashboards for all channels | |||
| Real-time agent and call monitoring and their performance evalution by team leader | |||
| Extensive historical reports of omni-channel | |||
| Favorite reports | |||
| Reports scheduler | |||
| Export to excel and csv | |||
| Web-based administrator | |||
| Home-based and Remote Agents | |||
| Contact history Timeline | |||
| Agent work time log. Away, cofe break log | |||
| Flex Hours | Easily Add Temporary Agents When Needed | |||
| Data tables, graphs and charts | |||
| Automatic contact list separation | |||
| Agent callendar all tasks, meetings, callbacks. Monitor by team leader | |||
| Custom fields (customer, company, ticket) | |||
| API integrations with CRM and other back-end systems | |||
| QUALITY & CUSTOMER EXPERIENCE MANAGEMENT | |||
| Customizable evaluation forms | |||
| Complete Omni-channel satisfaction surveys | |||
| Full Customer Interaction on different channels | |||
| Campaign’s service level tracking | |||
| SUPPORT SERVICE | |||
| Phone support | |||
| E-mail support | |||
| Dedicated account manager | |||
| Onboarding coach (additional fees) | |||
| VIDEO CALLS | |||
| General Video Calls features | |||
| CHATBOT | |||
| General Chatbot features |
