Komprimert hjemmeside SpeedTest
Omni-channel customer support
Samtaler, SMS, e-post, sosiale nettverk, nettprat
Telemarketing and sales campaigns
Automatisk oppringing, SMS og e-post, personlig massemelding, samtaleundersøkelser
Employees management & workflow analytics
Kunnskapsbase, istoriske rapporter, sanntids dashboards, salgssporing
Oxon struktur
Det er 3 generelle nivåer i Oxon-systemet: veileder, teamledere og team . Avhengig av disse nivåene vi designet 2 annen programvare: programvare for ledere / teamledere og programvare for arbeidere / agenter .
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports and analytics figures are available for Supervisor.
Teamleader
The teamleader has almost the same facilities, he/she works with reports, dashboards and analytics as well but with restricted access privilege. The teamleader manage teams.
Team
The team is consist of agents, who works directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for teamleaders and supervisor in the real-time.
Programvare for agent:
Agent
Communicates with customers through all communication channels
Easy to use interface
All channels in one window
Customer information & historical timeline
Programvare for teamleder:
Teamleader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
Analyses agents performance
Sees customers problems & satisfaction levels
Alt i et
OXON-plattformen er opprettet for å ha kundeinteraksjon på tvers telefon, nettprat, e-post, sosiale nettverk koblet sammen på ett sted.
Det er et vakkert enkelt system for sporing, prioritering og løsning Kundeservice billetter.
HRM & CRM
Oxon er ikke bare klassisk støttesenter. Det er også en bunke med kraftige verktøy for arbeidsflytstyring og kundeforholdsstyring . Med Oxon kan du samle inn og behandle data for analytiske rapporter, spore ansattes aktivitet og ytelse og mer mange andre ting. Lære mer
Chat-Bot
Ønsker å gi en umiddelbar svar på dine kunders enkle spørsmål? Slutt å laste agenter med dette arbeidet, fordi en chatbot kan gjøre dette . Vi opprettet en chatbot basert på nevrale nettverk som kan gjenkjenne tale / tekster og gi svar på et bredt spekter av spørsmål. Videre skapt teknologi gjør det mulig å lære det mer, og justere chatbot for dine bransjebehov.
Foreløpig er den ultimate chatbot tilgjengelig for e-post, nettchatter og sosiale nettverkschatter. Ringer chatbot vil snart bli lansert.
Ingen historier, bare fakta
Avta
31
%
i driftskostnader
Forbedre
23
%
i samtaleoppløsning
Reduksjon
13
%
i samtalehåndteringstid
Bevist i
57
bedrifter
Hva får du med Oxon?
Average Rating 4.9/5
Choose your Oxon
If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
Free
$
0
/m
-
Try all the functions of our system for free right now
Business
$
39
/m
-
General calls functions
-
Customer service & support
-
Sales, marketing & data collection
-
Productivity tools
Business plus
$
49
/m
-
+ Ticketing system, emails/SMS
-
+ Customer experience management
-
+ Support service
-
+ API integrations with CRM
Enterprise
$
69
/m
-
+ Web-chat
-
+ Social: Facebook
-
+ NPS
-
+ Phone support
-
+ Mass email and SMS
Would you like to see the entire list of features? Learn more
OXON is a set of all classic customers support tools in one place. We can handle all information in it.
Evelina Griciūtė
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more.
Ivan Berezovsky
OXON has lots of parameters that can be modified in accordance with our employee needs.
Věra Nedomová
This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored.
Julie Buck
The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market.
Anya Maksymenko
It have all I need for business. I can see and make decisions on customers who refused to buy product from me.
Mantas Liubertas
Frequently Asked Questions
It’s our pleasure to answer any questions you have
How to start to work with Oxon?
Nothing could be easier. In less than an hour we will prepare a system for you, create users and configure it for your needs. We have prepared convenient and informative tutorials so that you can easily and quickly start working with Oxon and immediately appreciate its effective tools.
What size business Oxon system is intended for?
The system is absolutely expandable and adaptive for different size enterprises: from projects with 3 members to corporations with 3000 employees.
Can Oxon be personalised for my business?
Yes! Unlike other software solutions in this area, we offer a unique opportunity to personalize and adjust the system, focusing on your needs.
Do I need download and set up any software?
No, everything you need is browser and internet connection and all the Oxon powerful tools are accessible for you.
Is it possible to integrate data from another system?
Yes, we can easily integrate your data or existing system to Oxon, so you don't need to worry about your business system integrity.
Are international calls enabled?
Yes.
Is a support included?
Yes, sure. We offer termless support: as you need any help we will be nearby.
How is Oxon priced?
Buying Oxon you are buying a subscription with monthly charging for each user. There are three main options for now: business, business and enterprise. A price will depend on the chosen package of features and number of users. You can find a full packages' description here.
