Komprimerad hemsida SpeedTest
Omni-channel customer support
Samtal, SMS, e-post, sociala nätverk, webbchatt
Telemarketing and sales campaigns
Automatisk uppringare, SMS och e-post, personlig massmeddelande, samtalsundersökningar
Employees management & workflow analytics
Kunskapsbas, istoriska rapporter, instrumentpaneler i realtid, försäljningsspårning
Oxon struktur
Det finns 3 allmänna nivåer i Oxon-systemet: handledare, teamledare och team . Beroende på vilka nivåer vi designade 2 annan programvara: programvara för chefer / teamledare och programvara för arbetare / agenter .
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports and analytics figures are available for Supervisor.
Teamleader
The teamleader has almost the same facilities, he/she works with reports, dashboards and analytics as well but with restricted access privilege. The teamleader manage teams.
Team
The team is consist of agents, who works directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for teamleaders and supervisor in the real-time.
Programvara för agent:
Agent
Communicates with customers through all communication channels
Easy to use interface
All channels in one window
Customer information & historical timeline
Programvara för teamledare:
Teamleader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
Analyses agents performance
Sees customers problems & satisfaction levels
Allt i ett
OXON-plattformen är skapad för att ha kundinteraktion överallt telefon, webbchatt, e-post, sociala nätverk ansluten på en enda plats.
Det är ett vackert enkelt system för spårning, prioritering och lösning Kundsupport biljetter.
HRM & CRM
Oxon är inte bara klassiskt supportcenter. Det är också en stapel kraftfulla verktyg för arbetsflödeshantering och kundrelationshantering . Med Oxon kan du samla in och bearbeta data för analytiska rapporter, spåra anställdas aktivitet och prestanda och mer många andra saker. Läs mer
Chat-Bot
Vill ge en omedelbar svar på dina kunders enkla frågor? Sluta ladda agenter med det här arbetet, för en chatbot kan göra detta . Vi skapade en chatbot baserad på neurala nätverk som kan känna igen tal / texter och ge svar på ett stort antal frågor. Dessutom skapad teknik gör det möjligt att lära sig mer, och anpassa chatbot efter dina branschbehov.
För tillfället är den ultimata chatboten tillgänglig för e-post, webbchattar och chattar på sociala nätverk. Att ringa chatbot kommer snart att lanseras.
Inga berättelser, bara fakta
Minska
31
%
i driftskostnader
Förbättra
23
%
i samtalsupplösning
Minskning
13
%
i tid för samtalshantering
Bevisat i
57
företag
Vad får du med Oxon?
Average Rating 4.9/5
Choose your Oxon
If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
Free
$
0
/m
-
Try all the functions of our system for free right now
Business
$
39
/m
-
General calls functions
-
Customer service & support
-
Sales, marketing & data collection
-
Productivity tools
Business plus
$
49
/m
-
+ Ticketing system, emails/SMS
-
+ Customer experience management
-
+ Support service
-
+ API integrations with CRM
Enterprise
$
69
/m
-
+ Web-chat
-
+ Social: Facebook
-
+ NPS
-
+ Phone support
-
+ Mass email and SMS
Would you like to see the entire list of features? Learn more
OXON is a set of all classic customers support tools in one place. We can handle all information in it.
Evelina Griciūtė
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more.
Ivan Berezovsky
OXON has lots of parameters that can be modified in accordance with our employee needs.
Věra Nedomová
This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored.
Julie Buck
The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market.
Anya Maksymenko
It have all I need for business. I can see and make decisions on customers who refused to buy product from me.
Mantas Liubertas
Frequently Asked Questions
It’s our pleasure to answer any questions you have
How to start to work with Oxon?
Nothing could be easier. In less than an hour we will prepare a system for you, create users and configure it for your needs. We have prepared convenient and informative tutorials so that you can easily and quickly start working with Oxon and immediately appreciate its effective tools.
What size business Oxon system is intended for?
The system is absolutely expandable and adaptive for different size enterprises: from projects with 3 members to corporations with 3000 employees.
Can Oxon be personalised for my business?
Yes! Unlike other software solutions in this area, we offer a unique opportunity to personalize and adjust the system, focusing on your needs.
Do I need download and set up any software?
No, everything you need is browser and internet connection and all the Oxon powerful tools are accessible for you.
Is it possible to integrate data from another system?
Yes, we can easily integrate your data or existing system to Oxon, so you don't need to worry about your business system integrity.
Are international calls enabled?
Yes.
Is a support included?
Yes, sure. We offer termless support: as you need any help we will be nearby.
How is Oxon priced?
Buying Oxon you are buying a subscription with monthly charging for each user. There are three main options for now: business, business and enterprise. A price will depend on the chosen package of features and number of users. You can find a full packages' description here.
