Inbound Calls
Inbound Calls for support
Omni-Channel
Omni-Channel experience allows your customers to engage on their channel of choice
Dynamic agent desktop
Our dynamic agent desktop pulls all your data into one easy-to-use interface, so your team always has all the data they require to resolve calls for the first time
Real-time monitoring
Real-time dashboards created by professional call center managers to evaluate customer support effectiveness and agents’ work
Customer satisfaction surveys and NPS*
* NPS (Net Promoter Score)
Oxon customer satisfaction surveys and NPS measurements allow to track every call performance and improve CX understanding more deeply customers' needs and satisfaction.
Oxon customer satisfaction surveys and NPS measurements allow to track every call performance and improve CX understanding more deeply customers' needs and satisfaction.
Average calls
125
PER AGENT EVERY DAY
Average ACW Time
15
seconds
Problem resolution
30
seconds
Customer NPS score
8
/10
pts
Powerful Inbound Call Management
Our call processing solutions let you work with call recordings, real-time conversations, and record deals. Voice call recording tools ensure your QA process is locally and regionally compliant.
Better results
Customer loyalty
Automatically measure customer loyalty and reduce churn through post-conversation surveys.
Oxon allows you to ask your customers about their conversation after a call by sending a text message asking things like: “Are you happy with the resolution of your problem?”, “Have you had a good customer experience?” and “How would you rate your call experience on a scale from 0 to 10?”
