Homepage Oxon
Trusted by over 1,000 happy users:
1 software – 3 functions
Omni-channel customer support
Calls, SMS, emails, social networks, web-chat
Telemarketing and sales campaigns
Automatic dialer, SMS & Email, personal bulk messaging, call-surveys
Employees management & workflow analytics
Knowledgebase, istorical reports, real-time dashboards, sales tracking
Features
Oxon connects all the channels and holds all customer communication history in one place.
Inbound calls for support and new sales. Many machine aided functions, extensive reporting tools.
Outbound calls for support and new sales. Many machine aided functions, extensive reporting tools.
Emails from different departments are organized to a single window to have a clear client history.
Accept communications from your website and initiate further conversations for better sales.
New communication tools through social networks for an easy and innovative customer’s journey.
Oxon structure
There are 3 general levels in Oxon system: supervisor, teamleaders and teams. Depending on these levels we designed 2 different software: software for managers/teamleaders and software for workers/agents.
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports and analytics figures are available for Supervisor.
Teamleader
The teamleader has almost the same facilities, he/she works with reports, dashboards and analytics as well but with restricted access privilege. The teamleader manage teams.
Team
The team is consist of agents, who works directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for teamleaders and supervisor in the real-time.
Software for agent:
Agent
Communicates with customers through all communication channels
Easy to use interface
All channels in one window
Customer information & historical timeline
Software for teamleader:
Teamleader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
Analyses agents performance
Sees customers problems & satisfaction levels
All-in-one
The OXON platform is created to have customer interaction across phone, web-chat, email, social networks connected within a single place.
It’s a beautifully simple system for tracking, prioritizing, and solving Customer Support tickets.
HRM&CRM
Oxon is not only classical support centre. It’s also a stack of powerful tools for workflow management and customer relationship management. With Oxon you can collect and process data for analytical reports, track employees activity and performance and more many other things. Learn more
Chat-Bot
Want to give an immediate answer to your customers’ simple questions? Stop loading agents with this work, because a chatbot can do this. We created a chatbot based on neural networks that can recognize speech/texts and provide answers to a wide range of questions. Moreover created technology enables to teach it more, adjusting chatbot for your industry needs.
For now ultimate chatbot is avaliable for emails, web-chats and social network chats. Calling chatbot will be launched soon.
Value for your business
No stories, facts only
Decrease
31
%
in operational costs
Improve
23
%
in call resolution
Reduction
13
%
in call handle time
Proved in
57
businesses
What will you get with Oxon?
Average Rating 4.9/5
Choose your Oxon
If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
Free
$
0
/m
-
Try all the functions of our system for free right now
Business
$
39
/m
-
General calls functions
-
Customer service & support
-
Sales, marketing & data collection
-
Productivity tools
Business plus
$
49
/m
-
+ Ticketing system, emails/SMS
-
+ Customer experience management
-
+ Support service
-
+ API integrations with CRM
Enterprise
$
69
/m
-
+ Web-chat
-
+ Social: Facebook
-
+ NPS
-
+ Phone support
-
+ Mass email and SMS
Would you like to see the entire list of features? Learn more
OXON is a set of all classic customers support tools in one place. We can handle all information in it.
Evelina Griciūtė
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more.
Ivan Berezovsky
OXON has lots of parameters that can be modified in accordance with our employee needs.
Věra Nedomová
This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored.
Julie Buck
The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market.
Anya Maksymenko
It have all I need for business. I can see and make decisions on customers who refused to buy product from me.
Mantas Liubertas
Frequently Asked Questions
It’s our pleasure to answer any questions you have
How to start to work with Oxon?
Nothing could be easier. In less than an hour we will prepare a system for you, create users and configure it for your needs. We have prepared convenient and informative tutorials so that you can easily and quickly start working with Oxon and immediately appreciate its effective tools.
What size business Oxon system is intended for?
The system is absolutely expandable and adaptive for different size enterprises: from projects with 3 members to corporations with 3000 employees.
Can Oxon be personalised for my business?
Yes! Unlike other software solutions in this area, we offer a unique opportunity to personalize and adjust the system, focusing on your needs.
Do I need download and set up any software?
No, everything you need is browser and internet connection and all the Oxon powerful tools are accessible for you.
Is it possible to integrate data from another system?
Yes, we can easily integrate your data or existing system to Oxon, so you don't need to worry about your business system integrity.
Are international calls enabled?
Yes.
Is a support included?
Yes, sure. We offer termless support: as you need any help we will be nearby.
How is Oxon priced?
Buying Oxon you are buying a subscription with monthly charging for each user. There are three main options for now: business, business and enterprise. A price will depend on the chosen package of features and number of users. You can find a full packages' description here.
