Focusing on remote work

Responding to the present situation with many businesses changing the structure of their offices and focusing on remote work we are sending you short instructions about how to use OXON from home.

The OXON is a cloud based Software-to-Service business, therefore, our system lets customer support teams to work from any place in the world and operate in different locations at the same time. Without any additional fee.

Agents are able to provide support though all channels the company is using. They can also go on with telemarketing campaigns without any interference.

Managers can proceed with their everyday work too: see all the satisfaction graphs, SLA metrics and hear calls. Team leaders will be able to monitor the performance of agents as if they were sitting in front of them in the office. 

Here are three things you need to know about agents work via OXON

• How to connect to OXON desktop? You can use OXON from home through a browser, entering [oxontech1.oxontech.com] and logging in. In case you want to set up the automatic dial function more information is here

Note that for the best possible performance you should control whether the latest Chrome version is installed. 

• Internet connection. Stable internet connection is a must to ensure proper communication via calls and webchat. We recommend using ethernet as some Wi-fi networks are not set up for large amounts of simultaneous traffic and  might not be stable. Although home internet in Lithuania is considered of the highest quality in Europe.

• A comfortable, high quality headset. A good sound and isolation quality is very recommended as many agents will have to work in a home environment, surrounded by other members of the family. Low quality earphones can cause fatigue and hearing problems. We are suggesting you to draw agents’ attention towards this aspect in order to provide excellent experience for them and your customers.

And lastly, we are ensuring that our service quality will not be affected by the pandemic situation nor by precautions present in our country of location. We are not only working for the best remote service quality for our customers but will also support the system and provide all kind of help in any possible turn of this global health crisis. 

Wishing you luck and health,

OXON