Oxon is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns. This way, no matter what channel the customer uses to contact the company — email, chat, Facebook, etc.— the support agent is always provided with a consistent ticket. Such ticket management is much easier for the agent to quickly help the customer solve the issue to their satisfaction.

A support ticket system is built for email-support agents to put customer communications in a single ticket, all within an organized workflow.
If the same customer reaches out again, the support agent will automatically have access to important information about this customer: last requested support, what the issue was, issue’s resolution and even their waiting time.
One ticket = all web channels in one + all previous history = quicker issue resolution time

Do you have to deal with hundreds of customer emails every day? Want to give an immediate answer to your customers’ simple questions? Stop loading agents with this work, because a chatbot can do this. We created a chatbot based on neural networks that can recognize speech/texts and provide answers to a wide range of questions. Moreover, we created technology that enables us to teach it more, adjusting the chatbot for your industry needs.
For now, ultimate chatbot is available for emails, web-chats and social network chats. A calling chatbot will be launched soon.

In the new era of overcrowded media, the best marketing messages are very personal. That’s why OXON created a personalized marketing tool. How does it work?
OXON communication system collects all the information about a customer from different communication channels: what products he bought, what issues he opened support tickets for, what time he called, etc. Then a filtering system of custom tags allows OXON to sort contact lists and use them for mailing campaigns.