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    Chatbot, Success

    Caution, KPI in support, or a personal story with a happy ending

    Oxon Tech
    November 16, 2020

    Coffee is good, right? Hot coffee is better. Boiling coffee, someone? I bet most of you will pass.  And here is a surprising comparison – the same principles apply to KPI. They can rise nicely until some point but later can cause more problems than …

    Read more
    Chatbot, Success

    Knowledge centered service what you need to know

    Goda Bržozauskaitė
    November 10, 2020

    Knowledge is power. We all know that that is why many companies seek to collect as much information as they can about their customers. That is why now we have GDPR law. But information collecting is just one side of the coin. What is as …

    Read more
    Chatbot, Success

    Chatbot in medical care

    Goda Bržozauskaitė
    August 25, 2020

    When time is health, how can a chatbot help? How to solve a problem of self diagnosing with the help of the Internet? What is the impact of new communication technology in the medical field? Can a chatbot replace healthcare professionals and will it ever …

    Read more
    Chatbot, Success

    Contact center trends in 2020

    Goda Bržozauskaitė
    July 22, 2020

    Contact centers are changing status from a trendy tool company acquires to impress customers and step out of the crowd to a necessary feature when responding to customers’ needs. But with higher interest comes greater responsibility. The center has to find new ways to surprise …

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    Chatbot, Success

    Modern contact center brings personalization in retail

    Goda Bržozauskaitė
    July 15, 2020

    With online shopping retail business experiences the era of prosperity.  Buyers can find all the shops in the area of their palm. The shops travel with them anywhere anytime and provide goods at their door porch.  With these conditions, it became extremely simple to find …

    Read more
    Chatbot, Success

    How will chatbot upgrade your retail?

    Goda Bržozauskaitė
    July 8, 2020

    Today’s retail business is impossible without messaging. New generation customers are not wasting time on “Hello, I am writing you an email about…” A lot of companies have Facebook accounts and offer the possibility to send a fast message. It can provide quick help there …

    Read more
    Chatbot

    How can chatbot upgrade your retail?

    Goda Bržozauskaitė
    March 23, 2020

    Today’s retail business is impossible without messaging. New generation customers are not wasting time on “Hello, I am writing you an email about…” A lot of companies have Facebook accounts and offer the possibility to send a fast message. It can provide quick help there …

    Read more
    Chatbot

    Chatbot in heathcare: possibilities

    Goda Bržozauskaitė
    March 19, 2020

    How to solve a problem of self diagnosing in the Internet? What is the impact of new communication technology in the medical field? Can a chatbot replace healthcare professionals and will it ever do? How to spread correct medical information faster than the media does? …

    Read more

    Recent Posts

    • Caution, KPI in support, or a personal story with a happy ending
    • Knowledge centered service what you need to know
    • Chatbot in medical care
    • Contact center trends in 2020
    • Modern contact center brings personalization in retail

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    Recent post
    Chatbot, Success

    Caution, KPI in support, or a personal story with a happy ending

    Coffee is good, right? Hot coffee is better. Boiling coffee, someone? I bet most of you will pass.  …

    Oxon Tech
    November 16, 2020
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    Oxon
    • Why Oxon
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