Coffee is good, right? Hot coffee is better. Boiling coffee, someone? I bet most of you will pass.  And here is a surprising comparison – the same principles apply to KPI. They can rise nicely until some point but later can cause more problems than …

Knowledge is power. We all know that that is why many companies seek to collect as much information as they can about their customers. That is why now we have GDPR law. But information collecting is just one side of the coin. What is as …

When time is health, how can a chatbot help? How to solve a problem of self diagnosing with the help of the Internet? What is the impact of new communication technology in the medical field? Can a chatbot replace healthcare professionals and will it ever …

Contact centers are changing status from a trendy tool company acquires to impress customers and step out of the crowd to a necessary feature when responding to customers’ needs. But with higher interest comes greater responsibility. The center has to find new ways to surprise …

With online shopping retail business experiences the era of prosperity.  Buyers can find all the shops in the area of their palm. The shops travel with them anywhere anytime and provide goods at their door porch.  With these conditions, it became extremely simple to find …

Today’s retail business is impossible without messaging. New generation customers are not wasting time on “Hello, I am writing you an email about…” A lot of companies have Facebook accounts and offer the possibility to send a fast message. It can provide quick help there …