Blogs
Why Customer Experience is Just as Important as Sales
The two bodies indeed bear two different functions – sales force are busy attracting new customers while customer service representative are working hard to keep current customers – but this doesn’t necessary mean they can and should exist in two separate sides. Imagine this situation: …
Traveling to chatbot land. How will it improve your business?
Chatbot is a newest trend business is adopting to make them stand out of the crowd and increase business efficiency. But different industries have different needs and opportunities for this technology. In this article you will find out: whether people like chatbots? …
Caution, KPI in support, or a personal story with a happy ending
Coffee is good, right? Hot coffee is better. Boiling coffee, someone? I bet most of you will pass. And here is a surprising comparison – the same principles apply to KPI. They can rise nicely until some point but later can cause more problems than …
Knowledge centered service what you need to know
Knowledge is power. We all know that that is why many companies seek to collect as much information as they can about their customers. That is why now we have GDPR law. But information collecting is just one side of the coin. What is as …
Chatbot in medical care
When time is health, how can a chatbot help? How to solve a problem of self diagnosing with the help of the Internet? What is the impact of new communication technology in the medical field? Can a chatbot replace healthcare professionals and will it ever …
Contact center trends in 2020
Contact centers are changing status from a trendy tool company acquires to impress customers and step out of the crowd to a necessary feature when responding to customers’ needs. But with higher interest comes greater responsibility. The center has to find new ways to surprise …
Modern contact center brings personalization in retail
With online shopping retail business experiences the era of prosperity. Buyers can find all the shops in the area of their palm. The shops travel with them anywhere anytime and provide goods at their door porch. With these conditions, it became extremely simple to find …
How will chatbot upgrade your retail?
Today’s retail business is impossible without messaging. New generation customers are not wasting time on “Hello, I am writing you an email about…” A lot of companies have Facebook accounts and offer the possibility to send a fast message. It can provide quick help there …
Benefits of transferring contact center in the cloud
Let’s imagine the best support team in the world. We can ornament them with the highest qualities and experience. Now let’s equipt this team only with dial phones and an email box. I believe you get the picture. The most trained team can only …
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