Anställdas ledning
Oxons medarbetarledning
strukturera
Det finns 3 allmänna nivåer i Oxon-systemet: handledare, teamledare och team. Beroende på dessa nivåer designade vi 2 olika programvaror: programvara för chefer / teamledare och programvara för chefer / teamledare och programvara för arbetare / agenter .
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports, and analytics figures is available for Supervisors.
Teamleader
The team leader has almost the same facilities, he/she works with reports, dashboards, and analytics as well but with restricted access privilege. The team leader manages teams.
Team
The team is consists of agents, who work directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for team leaders and supervisors in real-time.
Programvara för agent:
Agent
Communicates with customers through all communication channels
Easy to use interface
We created a system that does not require long onboarding. An agent can learn everything just opening a desktop and navigating!
All channels in one window
The agent does not have to change between windows and tabs anymore and can find answers faster
Customer information & historical timeline
All customer information from every communication channel is pulled in one place to help you see the better view
Programvara för teamledare:
Team leader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
You can create scripts, messages templates and other tools for agents to use. The team leader also see all the upcoming tasks and manage them
Analyzes agents’ performance
See all real-time and past analytics. Manage them by campaigns, groups or agents. Get all the reports you need to see how your teams are performing.
Sees customers’ problems & satisfaction levels
Manage all the ticket history to get insights into the most common problems and see result graphs showing customer satisfaction
Allt i ett
OXON-plattformen är skapad för att ha kundinteraktion överallt telefon, webbchatt, e-post och sociala nätverk ansluten på en enda plats.
Det är ett vackert enkelt system för spårning, prioritering och lösning Kundsupport biljetter.
HRM & CRM
Oxon är inte bara ett klassiskt supportcenter; det är också en stapel kraftfulla verktyg för arbetsflödeshantering och kundrelationshantering .Med Oxon kan du samla in och bearbeta data för analytiska rapporter, spåra anställdas aktivitet och prestanda och många fler andra saker. Läs mer
