Ansatte ledelse
Oxons ansatteledelse
struktur
Det er 3 generelle nivåer i Oxon-systemet: veileder, teamleder og team. Avhengig av disse nivåene designet vi 2 forskjellige programvare: programvare for ledere / teamledere og programvare for ledere / teamledere og programvare for arbeidere / agenter .
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports, and analytics figures is available for Supervisors.
Teamleader
The team leader has almost the same facilities, he/she works with reports, dashboards, and analytics as well but with restricted access privilege. The team leader manages teams.
Team
The team is consists of agents, who work directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for team leaders and supervisors in real-time.
Programvare for agent:
Agent
Communicates with customers through all communication channels
Easy to use interface
We created a system that does not require long onboarding. An agent can learn everything just opening a desktop and navigating!
All channels in one window
The agent does not have to change between windows and tabs anymore and can find answers faster
Customer information & historical timeline
All customer information from every communication channel is pulled in one place to help you see the better view
Programvare for teamleder:
Team leader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
You can create scripts, messages templates and other tools for agents to use. The team leader also see all the upcoming tasks and manage them
Analyzes agents’ performance
See all real-time and past analytics. Manage them by campaigns, groups or agents. Get all the reports you need to see how your teams are performing.
Sees customers’ problems & satisfaction levels
Manage all the ticket history to get insights into the most common problems and see result graphs showing customer satisfaction
Alt i et
OXON-plattformen er opprettet for å ha kundeinteraksjon på tvers telefon, nettprat, e-post og sosiale nettverk koblet sammen på ett sted.
Det er et vakkert enkelt system for sporing, prioritering og løsning Kundeservice billetter.
HRM & CRM
Oxon er ikke bare et klassisk støttesenter; det er også en bunke med kraftige verktøy for arbeidsflytstyring og kundeforholdsstyring .Med Oxon kan du samle og behandle data for analytiske rapporter, spore ansattes aktivitet og ytelse og mange flere andre ting. Lære mer
