Analytics & Business Management
Analytics & Business Management
OXON helps you capture and capitalize on big data within and across your enterprise.
Oxon is efficient business management
Over 200 historical reports
Professional reports help you to analyze your contact center performance. No more lost data, no more unreasonable decisions.
Interactive real-time dashboards
Our highly visual and intuitive dashboards give you an instant understanding of contact center performance. Powerful tools show you what is going well and where you need to focus resources on improving your customer experience.
Performance tracking
Get real-time access to your agent schedule adherence, performance rates, KPIs, and all of your most valued reporting data and metrics.
Call & Email surveys
Use auto-executing survey results to make your service better and your agents' work more professional.
What does efficient workforce management through advanced analytic tools mean?
Oxon gives the opportunity to have full insight of projects or campaign performance providing a lot of statistical figures. Our visualization tools make the analytic process easier and faster.
Step 01
Base workforce management on objective figures
Workforce Management plays an essential role in every business, so it has to be objective and reasonable. With Oxon, you have great insight into strategic workforce planning and performance analysis. You are able to evaluate all communication channels and key statistics such as interaction volume and average handling time. All agent information, such as work time and communication performance, are stored in one place to effectively manage your organization’s work.
Step 02
Collect data and turn it into guidelines
With Oxon, you have a 360-degree view of the customer. Previous communication, satisfaction rate, additional information about interests and preferences – we won’t miss any strategic information and you can find it in our Analytics & Business Management system.
Full list of Analytics & Business Management features
More than 30 great tools for effective CRM and HRM.
