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Whats your future like ?

Homepage Oxon

Trusted by over 1,000 happy users:

1 software – 3 functions

Wave

chatting

Omni-channel customer support

Calls, SMS, emails, social networks, web-chat
telemarketing

Telemarketing and sales campaigns

Automatic dialer, SMS & Email, personal bulk messaging, call-surveys
management

Employees management & workflow analytics

Knowledgebase, istorical reports, real-time dashboards, sales tracking

Features

Oxon connects all the channels and holds all customer communication history in one place.
inboundscreen
Inbound calls for support and new sales. Many machine aided functions, extensive reporting tools.
outboundscreen
Outbound calls for support and new sales. Many machine aided functions, extensive reporting tools.
emailsscreen
Emails from different departments are organized to a single window to have a clear client history.
webchatscreen
Accept communications from your website and initiate further conversations for better sales.
facebookscreen
New communication tools through social networks for an easy and innovative customer’s journey.

Oxon structure

There are 3 general levels in Oxon system: supervisor, teamleaders and teams. Depending on these levels we designed 2 different software: software for managers/teamleaders and software for workers/agents.
Supervisor
The supervisor manages all the processes, tasks and adjustments. The dashboard with real-time performance, reports and analytics figures are available for Supervisor.
Teamleader
The teamleader has almost the same facilities, he/she works with reports, dashboards and analytics as well but with restricted access privilege. The teamleader manage teams.
Team
The team is consist of agents, who works directly with the clients on making or receiving calls, making chats, mailing with clients and so on. Every agent's performance is displayed for teamleaders and supervisor in the real-time.

Software for agent:

Agent
Communicates with customers through all communication channels
Easy to use interface
All channels in one window
Customer information & historical timeline
agent

Software for teamleader:

Teamleader
Used by team leaders of the company as well as directors and executives.
Creates & manages workflow
Analyses agents performance
Sees customers problems & satisfaction levels
manager

All-in-one

The OXON platform is created to have customer interaction across phone, web-chat, email, social networks connected within a single place.

It’s a beautifully simple system for tracking, prioritizing, and solving Customer Support tickets.

HRM&CRM

Oxon is not only classical support centre. It’s also a stack of powerful tools for workflow management and customer relationship management. With Oxon you can collect and process data for analytical reports, track employees activity and performance and more many other things. Learn more

Chat-Bot

Want to give an immediate answer to your customers’ simple questions? Stop loading agents with this work, because a chatbot can do this. We created a chatbot based on neural networks that can recognize speech/texts and provide answers to a wide range of questions. Moreover created technology enables to teach it more, adjusting chatbot for your industry needs.
For now ultimate chatbot is avaliable for emails, web-chats and social network chats. Calling chatbot will be launched soon.

Value for your business

Customer satisfaction
Increasing customers satisfaction rate up to 95%
95%
95%
Employee productivity
Boosting employee productivity from 53% to 72%
72%
72%
Problem solving speed
Up your response, delivery and resolution times to maximum
89%
89%
Wave

No stories, facts only

Decrease

31 %
in operational costs

Improve

23 %
in call resolution

Reduction

13 %
in call handle time

Proved in

57
businesses

What will you get with Oxon?

Average Rating 4.9/5

Choose your Oxon

If you are planning to form your Customer Support centre or decided to optimize and upgrade your current system, take a closer look at this easy and multifeature solutions
free_price
Free
$
0
/m
  • Try all the functions of our system for free right now
business_price
Business
$
39
/m
  • General calls functions
  • Customer service & support
  • Sales, marketing & data collection
  • Productivity tools
business_plus_price
Business plus
$
49
/m
  • + Ticketing system, emails/SMS
  • + Customer experience management
  • + Support service
  • + API integrations with CRM
enterprise_price
Enterprise
$
69
/m
  • + Web-chat
  • + Social: Facebook
  • + NPS
  • + Phone support
  • + Mass email and SMS
Wave

Frequently Asked Questions

It’s our pleasure to answer any questions you have
How to start to work with Oxon?
Nothing could be easier. In less than an hour we will prepare a system for you, create users and configure it for your needs. We have prepared convenient and informative tutorials so that you can easily and quickly start working with Oxon and immediately appreciate its effective tools.
What size business Oxon system is intended for?
The system is absolutely expandable and adaptive for different size enterprises: from projects with 3 members to corporations with 3000 employees.
Can Oxon be personalised for my business?
Yes! Unlike other software solutions in this area, we offer a unique opportunity to personalize and adjust the system, focusing on your needs.
Do I need download and set up any software?
No, everything you need is browser and internet connection and all the Oxon powerful tools are accessible for you.
Is it possible to integrate data from another system?
Yes, we can easily integrate your data or existing system to Oxon, so you don't need to worry about your business system integrity.
Are international calls enabled?
Yes.
Is a support included?
Yes, sure. We offer termless support: as you need any help we will be nearby.
How is Oxon priced?
Buying Oxon you are buying a subscription with monthly charging for each user. There are three main options for now: business, business and enterprise. A price will depend on the chosen package of features and number of users. You can find a full packages' description here.